Florida National University (FNU) is dedicated to preparing you for successful careers in the rapidly evolving field of Information Technology (IT). With technology playing an important role in every industry, gaining hands-on experience and a strong foundational understanding of IT concepts is necessary.
The Computer Information Technology Associate of Science Degree Program at FNU equips you with the knowledge and skills needed to excel in various IT roles. This comprehensive program covers topics such as computer networking, cybersecurity, programming, and technical support. It gives you the tools to succeed in entry-level IT positions. Whether you are new to technology or looking to enhance your current skills, FNU’s Computer Information Technology training offers a pathway to a rewarding career in IT.
What is Information Technology (IT)?
Information Technology (IT) is a broad field encompassing the use of computers, networks, software, and other digital technologies to store, process, and transmit information. IT is integral to every industry, powering everything from business operations and healthcare systems to communication platforms and entertainment. As technology evolves, IT remains at the forefront of innovation, shaping how we live and work.
The Importance of IT in Today’s World
IT has transformed how businesses operate, how people communicate, and how services are delivered. Here are some key ways in which IT is making an impact:
Business Efficiency – Companies rely on IT for automation, data analysis, and decision-making, increasing productivity and reducing operational costs.
Healthcare Advancements – IT supports electronic health records, telemedicine, and medical research, improving patient care and accessibility.
Communication and Connectivity – Social media, email, and video conferencing platforms enable real-time global communication.
Education and E-Learning – IT facilitates online education, digital resources, and virtual classrooms, expanding learning opportunities.
Cybersecurity and Data Protection – As cyber threats increase, IT ensures the security of sensitive information and compliance with regulations.
Understanding Information Technology
At its core, IT involves managing and utilizing computer systems and networks to process and store data. It includes hardware (such as computers, servers, and networking devices) and software (including operating systems, applications, and databases) that enable users to perform various functions. IT professionals specialize in cybersecurity, data management, software development, cloud computing, and technical support. Key components of IT include:
Hardware – Physical components like computers, servers, routers, and storage devices that form the foundation of IT infrastructure.
Software – Programs and applications that run on hardware to perform specific tasks, such as word processing, data analysis, or system management.
Networking – The interconnection of computers and devices through wired or wireless means, enabling data transfer and communication.
Cybersecurity – Protecting data, networks, and systems from unauthorized access, threats, and cyberattacks.
Cloud Computing – The delivery of computing services (such as storage, processing power, and applications) over the internet, offering scalability and efficiency.
Data Management – Storing, organizing, and analyzing data to ensure its accessibility, integrity, and security.
What Are Entry-Level Jobs in IT?
There are many entry-level jobs that you will qualify for after graduating from FNU’s Computer Information Technology program. Here are three of the most common:
Job #1: Application System Specialist
An application system specialist is a technology professional responsible for managing, maintaining, and optimizing software applications used within an organization. These specialists ensure that business applications function efficiently, meet user requirements, and integrate with other systems. Key responsibilities include:
Application Management – Overseeing the installation, configuration, and updates of software applications to ensure smooth operation.
System Integration – Ensuring that various software systems work together efficiently and troubleshooting compatibility issues.
User Support and Training – Assisting end-users with application-related issues and providing training on system usage.
Troubleshooting and Maintenance – Identifying and resolving application performance issues to minimize downtime.
Security and Compliance – Implementing security measures and ensuring applications adhere to regulatory requirements.
Performance Optimization – Enhancing system performance through regular monitoring and updates.
Collaboration – Working closely with developers, IT teams, and business units to align applications with organizational goals.
Job #2: User Support Specialist
A user support specialist is a vital member of an IT team, providing technical assistance and troubleshooting support to users within an organization. They ensure that employees or clients can effectively use computer systems, software, and other digital tools, minimizing downtime and improving productivity. Key responsibilities include:
Technical Assistance – Providing support for hardware, software, and network issues, resolving user problems efficiently.
Help Desk Support – Responding to inquiries through phone, email, or chat, guiding users through troubleshooting steps.
System Configuration – Assisting with software installations, updates, and system settings to ensure optimal functionality.
User Training – Educating users on best practices, security protocols, and how to utilize various IT tools effectively.
Issue Documentation – Logging and tracking technical issues to identify recurring problems and potential system improvements.
Collaboration with IT Teams – Working with developers and administrators to escalate complex issues and implement long-term solutions.
Security Awareness – Helping users maintain a secure work environment by recognizing cybersecurity threats such as phishing attempts and malware.
Job #3: Computer Information Manager
A computer information manager oversees an organization’s IT systems and ensures efficient technological operations. They are responsible for managing data, software, networks, and security, ensuring that IT resources align with business objectives. Key responsibilities include:
IT System Management – Overseeing the implementation, maintenance, and upgrades of computer systems and networks to ensure optimal performance.
Data Security and Compliance – Implementing cybersecurity measures to protect sensitive data and ensure compliance with industry regulations.
Strategic Planning – Developing IT strategies that align with business goals and future technological advancements.
Technical Support and Troubleshooting – Managing IT support teams to assist employees with technical issues and minimize downtime.
Budget Management – Allocating resources effectively, overseeing IT expenditures, and identifying cost-saving opportunities.
Collaboration with Departments – Working with other business units to optimize IT processes and improve overall efficiency.
Research and Innovation – Staying up to date with emerging technologies and implementing improvements to enhance productivity.
What is the Computer Information Technology Associate of Science Degree Program?
The Computer Information Technology Associate of Science Degree Program at Florida National University provides you with technical training and a foundational understanding of in-demand computer software applications, along with a general background in various computer concepts and techniques.
What Certifications Does This Degree Program Prepare You For?
The Computer Information Technology Associate of Science Degree Program builds your knowledge and technical skills to earn industry-recognized certifications. One of the primary certifications is CompTIA A+, a highly regarded credential in the IT field.
CompTIA A+ Certification
The CompTIA A+ certification is an entry-level credential that validates foundational IT skills, including troubleshooting, hardware and software maintenance, and network security. Employers widely recognize it, and it serves as a stepping stone for careers in technical support, IT administration, and help desk roles.
The CompTIA A+ exam consists of Core 1 (220-1101) and Core 2 (220-1102).
Core 1: Covers mobile devices, networking technology, hardware, virtualization, and cloud computing.
Core 2: Focuses on security, software troubleshooting, and operational procedures.
To earn the certification, you must pass both exams and demonstrate a comprehensive understanding of IT fundamentals.
Completing the Computer Information Technology program gives you hands-on experience with computer hardware, operating systems, and troubleshooting techniques, making you well-prepared to take the CompTIA A+ certification exam. This certification enhances your job prospects and provides a strong foundation for further IT specializations.
Top Skills for Entry-Level IT Roles
During the Computer Information Technology Training program, you will start to master many hard and soft skills. If you haven’t mastered all the skills yet, the good news is that you will continue to improve and build on them throughout your career. Here are some of the hard and soft skills that an entry-level IT role requires:
Hard Skills
Mastering these skills provides a solid foundation for success in IT and opens the door to advanced roles in networking, cybersecurity, and system administration.
Technical Troubleshooting
Troubleshooting identifies, diagnoses, and resolves issues with hardware, software, or network systems. IT professionals use logical thinking and problem-solving techniques to analyze symptoms and find the root cause of a problem. For example, a user complains that their computer will not turn on. You check the power source, test the power cable, and determine that the issue is a faulty power supply. You replace the component, restoring functionality.
Operating Systems Knowledge
IT support specialists must understand how operating systems (Windows, macOS, Linux) function, including system settings, user accounts, software installation, and troubleshooting common OS issues. For example, a new employee needs access to their workstation. Before handing over the computer, you install Windows 11, create a user profile, adjust system permissions, and ensure security policies are in place.
Networking Basics
Computer networking knowledge includes understanding IP addresses, subnets, routers, switches, Wi-Fi configurations, and fundamental troubleshooting network connectivity issues. A user reports that their internet connection is slow. You check their network settings, identify their weak Wi-Fi connection, and suggest moving closer to the router or switching to a wired connection for better performance.
Cybersecurity Awareness
Protecting computer systems from threats like malware, phishing attacks, and data breaches is crucial. IT professionals must understand security best practices, including strong password policies and regular software updates. You find out that an employee received an email requesting their login credentials. Recognizing it as a phishing attempt, you advise them not to click any links and report the email to the IT security team for further investigation.
Hardware and Software Support
IT professionals must be familiar with hardware components (CPUs, RAM, hard drives) and software applications. They should know how to install, configure, upgrade, and troubleshoot them. You encounter a user’s laptop running slowly. You diagnose the issue and determine that the system needs more RAM. After upgrading it from 4GB to 16GB, the computer’s performance improves significantly.
Customer Service and Communication
Many IT roles involve working with non-technical users who may struggle with technical concepts. It is essential to explain solutions in a simple, friendly manner. For example, an employee may be confused about how to reset their email password. Instead of using technical jargon, you can patiently guide them through the process step by step, ensuring they feel comfortable following the instructions.
Basic Scripting and Automation
Writing simple scripts in PowerShell, Bash, or Python can automate repetitive tasks, such as system updates, backups, and file organization, saving time and reducing errors. For example, instead of manually installing software updates on every office computer, you create a PowerShell script that automatically deploys the updates across multiple machines.
Cloud Computing Fundamentals
More businesses are moving to cloud-based services such as AWS, Google Cloud, and Microsoft Azure. IT professionals must understand how cloud storage, virtual machines, and cloud security work when a company wants to securely back up its critical data. You configure Google Drive for automatic file synchronization, ensuring important documents are saved in the cloud and accessible from multiple locations.
IT Documentation and Ticketing Systems
IT teams use ticketing systems (ServiceNow, Zendesk, Jira) to track and manage user requests. Proper documentation ensures issues are resolved efficiently and solutions are logged for future reference. For example, a user reports a recurring printer error. Instead of fixing it each time without tracking, you log the issue in ServiceNow, document the troubleshooting steps taken, and identify a long-term solution.
Remote Support and Virtualization
With more employees working remotely, IT professionals must provide remote support using tools like Remote Desktop, TeamViewer, or Zoom. Understanding virtualization (VMware, VirtualBox) also helps manage multiple operating systems on one machine. For example, an employee working from home has a software issue. You remotely access their computer using TeamViewer, troubleshoot the problem, and apply a fix without requiring them to visit the office.
Soft Skills
Developing these soft skills will make you a well-rounded IT professional. Employers highly value individuals who can communicate effectively, think critically, and adapt to challenges, making these skills just as important as your technical knowledge in the IT field.
Attention to Detail
IT professionals must carefully analyze and verify configurations, security settings, and troubleshooting steps. Even a small mistake, like a missing semicolon in a script or an incorrect digit in an IP address, can lead to system failures or vulnerabilities. While setting up a company’s network, you may notice that one workstation has a slightly different subnet mask than the others. Correcting this small detail prevents future connectivity issues and ensures smooth network operations.
Communication
Effective communication is essential in IT roles, as you will need to explain complex technical concepts to IT colleagues and non-technical users. Whether through emails, documentation, or verbal instructions, clear communication prevents misunderstandings and errors. When implementing new security software, draft an easy-to-understand email explaining why it’s being implemented, how it works, and what employees need to do. This reduces confusion and support requests.
Active Listening
Listening carefully to users and colleagues helps you fully understand their needs before jumping to a solution. This prevents misdiagnosing issues and ensures a more efficient resolution. For example, if a user complains that their computer “is not working,” instead of assuming it is a hardware issue, you ask follow-up questions and discover their login credentials were locked due to too many failed attempts, resolving the issue quickly.
Problem-Solving
IT professionals frequently encounter technical issues, ranging from hardware failures to software bugs. Strong problem-solving skills allow you to analyze symptoms, research solutions, and implement fixes effectively. For example, a department’s shared printer stops working. Instead of restarting it, you systematically check the printer queue, network connections, and drivers to pinpoint and resolve the problem.
Adaptability
Technology evolves quickly, and IT professionals must be flexible to learn new systems, tools, and best practices. Adaptability helps you remain effective in a constantly changing environment. Your company switches from local file storage to cloud-based solutions, such as OneDrive and Google Drive. You take the initiative to learn the new platform and help employees transition smoothly.
Time Management
IT roles often involve handling multiple projects, troubleshooting requests, and routine maintenance tasks. Prioritizing urgent issues while staying on top of scheduled work is key to maintaining efficiency. Consider the situation where you receive several IT support tickets in the morning. Instead of working on them randomly, you prioritize a critical system outage over a minor software update, ensuring the company remains operational.
Teamwork and Collaboration
IT professionals work closely with various departments, vendors, and team members to implement solutions and maintain systems. Being a team player helps projects run smoothly and fosters a positive work environment. For example, the marketing team must install new data analytics software but struggles with system compatibility. You collaborate with them and the software vendor to ensure a seamless integration.
Critical Thinking
Many IT problems do not have an obvious solution. Critical thinking helps you analyze issues logically, weigh different solutions, and implement the best course of action. When a computer runs slowly, instead of immediately suggesting an upgrade, investigate background processes, check for malware, and optimize system settings to solve the problem without unnecessary costs.
Professionalism and Work Ethic
IT professionals are trusted with sensitive data, security access, and maintaining business operations. A strong work ethic, accountability, and ethical guidelines are essential. For example, you can access employee payroll files to troubleshoot a database issue. Instead of focusing on personal salary information, you concentrate on resolving the technical problem and maintaining integrity and professionalism.
What is the Future of IT, and How Will It Shape IT Roles?
Information Technology is constantly evolving, with advancements in artificial intelligence (AI), cloud computing, cybersecurity, and automation reshaping the industry. The future of IT promises to be driven by innovation, requiring IT professionals to adapt to new technologies and changing job roles.
The Rise of Artificial Intelligence (AI)
AI transforms IT by automating routine tasks, improving cybersecurity defenses, and enhancing data analysis. AI-driven solutions, such as chatbots and machine learning algorithms, are streamlining IT support services, reducing the need for human intervention in troubleshooting common problems.
IT support specialists will shift from manual troubleshooting to managing AI systems. Data analysts will rely on AI-driven insights to make strategic decisions. AI engineers will be in high demand to develop machine learning models and intelligent systems.
Cloud Computing and Remote Work Technologies
Cloud computing has enabled businesses to operate efficiently with remote teams and scalable infrastructure. With cloud services like AWS, Microsoft Azure, and Google Cloud, IT professionals must manage virtual environments and ensure cloud security.
Cloud architects and engineers will be crucial for managing cloud-based solutions. IT security specialists must implement cloud security measures to prevent data breaches. System administrators will transition to managing cloud infrastructure instead of physical servers.
Cybersecurity in the Digital Age
Organizations need advanced cybersecurity measures to protect sensitive data as cyber threats become more sophisticated. The future of IT will focus on proactive security strategies, including AI-driven threat detection and zero-trust architecture.
Cybersecurity analysts will continue to play a vital role in monitoring and responding to cyber threats. Ethical hackers and penetration testers will be required to identify vulnerabilities before hackers do. IT compliance officers will ensure organizations adhere to data protection regulations.
Automation and DevOps
Automation tools and DevOps practices enhance software development and IT operations, enabling faster deployments and reducing manual workloads. Businesses are adopting infrastructure such as code (IaC) and continuous integration/continuous deployment (CI/CD) pipelines.
DevOps engineers will be responsible for automating software development processes. IT operations teams will need to learn scripting languages and automation tools. Software developers will focus on writing efficient code optimized for automation.
The Internet of Things (IoT) and Edge Computing
The growing adoption of IoT devices and edge computing creates new challenges and opportunities for IT professionals. Edge computing reduces latency by processing data closer to the source rather than relying on centralized cloud servers.
Network engineers will design and manage IoT infrastructure. IT support technicians will need to troubleshoot and maintain IoT devices. Data analysts will process vast amounts of IoT-generated data for business insights.
The future of IT is filled with technological advancements that will redefine traditional roles and create new opportunities. IT professionals must embrace lifelong learning, develop expertise in emerging technologies, and adapt to the changing landscape. By staying ahead of these trends, IT specialists can remain competitive in an increasingly digital world.
Eager to Learn More?
This Computer Information Technology program offers the students technical training and a basic foundation in the most in-demand computer software applications, as well as a general background in many computer concepts and techniques. Our graduates are ready to get positions as entry-level application system specialists, user support specialists, and computer information managers. The program also offers the foundation necessary to continue onto a Bachelor’s Degree.
If you want to start working in computer information technology, let Florida National University answer any questions you may have. Contact us today to learn more about our Associate programs.
